We want you to love every pouch. Because our olives are a food product, we can't accept returns of opened or used items for health and safety reasons. If something isn't right with your order, we'll make it right.
Damaged, defective or incorrect items
If your order arrives damaged, leaking, spoiled, or isn't what you ordered, email us at hello@brinesnacks.com within 7 days of delivery. Include your order number and a photo of the item and packaging. We'll send a free replacement or issue a full refund for the affected items, whichever you prefer. You won't need to send anything back.
Missing items
If any item is missing from your order, contact us within 7 days of delivery and we'll ship it to you at no cost.
Unopened items
We can't accept returns of unopened food products once they've shipped. If you have a concern about your order, please reach out. We review every request individually.
Order changes and cancellations
You can change or cancel your order free of charge before it ships. Email hello@brinesnacks.com as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled.
Refunds
Approved refunds go back to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to post it. Original shipping charges are refunded only when the issue was our error.
Questions
Email hello@brinesnacks.com and we'll get back to you within 1–2 business days.